Over the weekend I initiated a transfer of my wireless service from AT&T to Verizon Wireless. The process was so painful and so fraught with failure that I felt compelled to share the story. Buckle up ...

Switching phone carriers is a big decision. Especially if, like me, you have a family plan. But last December, in the midst of all the holiday craziness, I decided to do exactly that. After over two ...

There are two ways to call voice mail from a Verizon Wireless phone. If you're dialing voice mail by holding down a shortcut key, the number the phone dials to access the voice mail is usually stored ...